Complaints process

Celtic Finance Ltd is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.

Here’s how to make a complaint

By phone: 01709 242 927

By email: complaints@themoney-group.co.uk

By post: The Money Group, 27 Bridgegate, Rotherham, S60 1SN

Upon receipt, TMG Direct Ltd will acknowledge your complaint and investigate it fairly.

If the investigation is not complete within 8 weeks, they will explain the reason and provide and expected completion date. They will also give you information on contacting the Financial Ombudsman Service.

The Financial Ombudsman Service

If you are not satisfied with the outcome of TMG Direct Ltd’s investigation, you have the right to refer your complain to the Financial Ombudsman Service (FOS) within 6 months of receiving your final response.

Contacting the Financial Ombudsman Service

By phone: 0800 023 4567

By email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

We are committed to providing an accessible complaints process. If you have any difficulties or require assistance, please let us known when you submit your complaint.